Credit Scoring & Analysis Lending School (Onsite)
(Three-day training program designed for management, lending managers, loan officers and processors (veterans and new) MSRs/tellers, and Collection Staff)
This program is designed to help improve loan decisions; increase revenue and profitability (ROA); increase loan opportunities; increase membership growth and retention; and minimize delinquencies and loan losses.
In this session, participants will learn how to develop a lending philosophy that can lead to better loan decisions, more loan opportunities, and increased profitability. Participants will discover how to use the credit report to capture more loan opportunities and build member loyalty; gain knowledge of how credit scores are calculated and what impacts the credit score; discover the best way to analyze the credit report to better assess risk; learn how to evaluate risk and make better loan decisions; understand the correct way to analyze a member’s total debt ratio; recognize and analyze bankruptcy indicators; and determine the best approach to close your loans to make sure you maintain preferred payment status with your members!
Put into practice your knowledge to help your members, capture more loans, and make better loan decisions
CSA Exercise: Analyze credit reports, identify opportunities, identify high risk factors and low risk factors, build loan, and close loans the right way to make sure you always get paid and you capture more loans!!!
Guess the Credit Score Exercise: Using the “Credit Score Point System,” to determine the actual credit score of a credit report based on specific criteria identified that has negatively impacted the score.
Role Play: Creating a Memorable Member Experience
Role Play: Conduct a credit score analysis
Role Play: Closing high risk members
Role Play: Offering Payment Protection
Celeste Cook is founder and President/CEO of cuStrategies LLC. As a credit union industry strategist, Celeste provides strategic planning services, experienced consulting services, and expert training programs...
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